FedEx Operational Delay: Causes & What To Do?

FedEx Operational Delay: Causes & What To Do? (Fedex 2022 Guide)

by Alan Jackson — 1 year ago in Supply Chain Management 4 min. read

Updated on 09 October, 2023

Did you know you can get a refund for Fedex late deliveries? Learn how to get Fedex operational delay refunds and more.

Today’s blog is all about FedEx operational delay, briefing some pain points of the cause, what to do, and a conclusion.

FedEx earned a big name in the logistic sphere and that too globally.

The company is well established and firmly known to provide super-fast delivery of packages via aerial, water, and ground-based methods to deliver to different continents and territories.

They have built a brittle trust among businesses, people, and other commodities that may rely on FedEx to get their job done.

The company is working to accomplish its goals i.e. maximum efforts to deliver packages to the destination.

However, the company managed to complete 85% of the demand worldwide. The remaining 15% of packages get delayed somewhere due to distinct causes and issues.

The primitive reason for this could be an ‘Operational Delay’.

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What Is FedEx Operational Delay?

FedEx Operational Delay is a term used to rectify and amplify the condition of the order that illustrates that affected orders are delayed due to operational issues.

In technical terms, it refers to the status of the order that may take more time to accomplish and not be able to deliver packages at the ideal time due to issues that may not be in control to manage.

Whenever you see “Operational Delay” on your FedEx tracking information, it means that somewhere the product is being affected by an uncontrolled phenomenon, and usually hard to make the shipping process forward.

The Operational delay could develop anytime and anywhere; from the origin facility to throughout the routing hubs, or at the destination facility.

Some common potential order delay causes are:

  • Adverse weather condition
  • Labor strike movement
  • Shipping to affected areas
  • International borders for inspection
  • Equipment failure
  • Plane Unavailability
  • Port congestion
  • Staffing shortage
  • Delays in transfer

Other than mentioned, the Russia-Ukraine War could also act as an order delay process.

Does Operational Delay Affect FedEx Orders?

Yes, due to operational delay it is quite obvious to wait for long days to receive your package.

The tendency leads to long hours to resolve, might make customers frustrated, and leads to an imbalance between trust and brand value.

But this doesn’t mean that FedEx is not doing anything to resolve it. In general, operational delays take time and it may take more time if the constraints are severe.

Normally, operational issues get resolved in a maximum of 7 to 10 days. However, the company works effortlessly to reduce the delay time using every possible means.

Moreover, you can head over to FedEx’s Service Alerts page section in order to acknowledge the recent delay logs.

How Long It Takes To Resolve FedEx Operational Delay?

When you approach FedEx for delivery either to a local area and different states or overseas, you want to get it delivered on time.

Usually, FedEx takes less than 24 hours to deliver your product to local cities or states and 1-2 business days for international transit.

However, delays occurred some due to uncontrollable actions while some through operational issues.

Operational issues are hasty and take a longer time to resolve as the team needs to analyze the affected cause first and then actions are taken to resolve which itself takes time.

Well, not all operational issues take prolonged hours, some get resolved in a couple of days. However, FedEx Ground may get stuck for less to less than 10 days and max to the max for a month (based on the contingency).

What Issues Cause FedEx Operational Delay?

Many constraints could cause operational delays at FedEx. Majorly, shortage of labor and unknown cause to machine operated equipment is the biggest reason.

These affected causes take time to resolve which ultimately propel customers to wait for their orders.

However, the FedEx management system is quite impressive, they immediately inform customers about operational delays with specific issues.

Checking on the FedEx interface, you get the option to track the status of operational delay updates, where you can get updates about the progress made to resolve delays.

High-probability delay examples include at FedEx are:

  • Shipping awaiting the next ship, flight, or vehicle.
  • Covid-19 increased shipping volume.
  • The package has not been put on the truck for delivery.
  • Delay in transfer to local courier.

Operational delay at FedEx happens due to poorer delivery infrastructure, delay in implementing effective actions or overlooking micro contents which later converts into big constraints.

What To Do When FedEx Order Showing Operational Delay?

Whenever you see ‘Operational Delay’ on the delivery update status. Simply click on “Get Status Update” to track your delay process update status. This answer where and what happened to your order.

You can also reach the FedEx customer service executive at 1 (800) 463-3339 for further details. They will give you details in close concept and help you with when you can expect to get your product.

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Fedex Late Delivery Refund: How To Get Refund For Late Deliveries Or Fedex Operational Deliveries

In general, you would also know that Fedex offers 100% refund on shipping charges for any package that is delayed by 60 seconds or more.

What if Fedex operational delay occurred? Will you get a refund in that case?

Customers are eligible for a refund if the package was delivered late due to delay by FedEx’s end. You can request for a refund by:

  • Writing to FedEx
  • Chatting with FedEx
  • Calling FedEx customer service

Additionally, a customer can only initiate a refund request when he/she ‘Shipment delivered late’ or ‘Shipment not received’ or ‘Shipment damaged’.


In the end, FedEx operational delays are like dark clouds that stay for a long time and create hurdles to completing the delivery.

The operational delay could arise at any FedEx mode of the delivery station, resulting in waiting for long days to resolve and deliver.

Thanks for reading this blog. Any query or questions to ask… comment down 🙂

Frequently Asked Questions

What is fedex operational delay mean?

Fedex operational delay refers to obstruction of the logistics of delivering a package.

Can fedex operational delay happen due to incorrect address?

Yes. An incorrect recipient address could result in Fedex operational delay including Incorrect recipient postal code and missing address information.

How long can FedEx delay delivery?

According to Fedex shipping policy, FedEx Express and FedEx Ground deliveries can be suspended for a date range you specify; up to 14 days.

What should you do if you get an operational delay tracking update?

Upon receiving operations delay tracking updates, examine where the hold-up has occurred. This would at least tell you the location of your package.

Alan Jackson

Alan is content editor manager of The Next Tech. He loves to share his technology knowledge with write blog and article. Besides this, He is fond of reading books, writing short stories, EDM music and football lover.

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